DRAFT
Terms
Placeholder wording for the demo. Not legal advice and not yet in force.
Cancellation policy (DRAFT)
- Transporter cancels more than 48 hours before pickup: we find a replacement, and nobody is charged.
- Transporter cancels within 48 hours: the trip goes straight to the Priority inbox to find a replacement. If there is none, the customer gets a full refund. Late cancellations are tracked against the transporter, who can lose Priority.
- Breeder or buyer cancels more than 48 hours before pickup: full refund.
- Breeder or buyer cancels within 48 hours: the transporter gets a $50 cancellation fee and the rest is refunded.
- Confirmed-seat flights: any nonrefundable ticket already bought is also kept, at the cost of the side that cancels.
- An admin can override any cancellation outcome, with a reason such as an emergency, a sick pet or an airline cancellation.
- This is why marketplace payments are held until delivery.
Who is responsible (DRAFT)
Breeders handle the pet's paperwork and airline requirements, including age rules.
Flight nannies fly at their own risk and follow their airline's rules.
White-label companies accept liability for their own people and for compliance.
USDA and similar compliance is the responsibility of breeders and companies.